Delivery & Customs
OKVI delivers worldwide! We always aim to ship orders within one weekday after the order has been placed. Once your order has been shipped, you will receive a shipping confirmation with a tracking number. Possible delays in shipping orders may be due to an unusually high volume of orders coming in, or due to the freight company.
We always provide free shipping on orders above $200.
DHL, UPS Express shipping is free for all orders over $200. The delivery time depends on your country, but is roughly 2-5 business days. DHL, UPS express delivery costs $15.
Change delivery address
Please make sure to always double-check your address before completing an order. If you have accidentally entered the wrong address, please contact us.
Customs and import duties
Orders to Norway, the EU, EEA, EFTA (except Switzerland), and the Schengen countries are duty-free. For international orders, your package may be subject to customs duties and handling fees. We ask international customers to prepare for that possibility. OKVI has no control over possible import charges assessed by the countries importers.
New rules for the UK after Brexit:
Free from customs fees for orders under £135. Handling fees and customs duties may be applied for orders with a value of £135 or over.
During our Black Week sale, we have more orders coming in, which may cause a slight delay in packing your order.
As we have a high increase in orders placed, there may be a lot more people reaching out to us as well. We usually reply to all requests within 24h on weekdays, but during this hectic time, it may take a bit longer than that.
Thank you for your understanding!